Digital Hospital Operations & Patient Experience Platform
One ticket, three surfaces. A patient raises a request from the bed QR code, a staff member works it on a phone in the corridor, and management watches response times and workload in real time. Pick a surface below, or view them side by side to follow a single ticket across all three.
One ticket, followed across the three apps
PatientRaises itRoom 308 scans the bed QR and taps "Bathroom needs cleaning." Ticket RPS-2408-0463, target 10 minutes.
StaffReceives itRamesh K. gets it in his Ward 3B queue with a live countdown. He can accept, hold with a reason, or hand over.
StaffBreaches itNine minutes past target. The app escalates to supervisor Anitha D., who sees Ramesh holds 7 of 14 jobs and reassigns.
AdminLearns from itManagement sees the breach live, and that Room 308's AC has failed four times in nine days — replace, not repair.
Built on the existing Gramosoft enterprise ticketing engine: multi-level categorisation, threaded conversation, SLA policies with escalation, workflow automation and agent analytics. The hospital-specific additions are bed-level QR intake, per-request-type SLA targets, structured hold reasons and repeat-fault detection.